To run a Crosstabs analysis, from the menus choose:

Analyze
Descriptive Statistics
Crosstabs...

Click Reset to restore the default settings.

Select Shopping frequency as the row variable.

Select Overall satisfaction as the column variable.

Click Statistics.

Select Gamma, Somer's d, Kendall's tau-b, and Kendall's tau-c.

Click Continue.

Click OK in the Crosstabs dialog box.

These selections produce a crosstabulation table and measures of ordinal-by-ordinal association for Shopping frequency by Overall satisfaction.