The crosstabulation shows the frequency of each response at each store location. If each store location provides a similar level of service, the pattern of responses should be similar across stores. At each store, the majority of responses occur in the middle. Store 2 appears to have fewer satisfied customers. Store 3 appears to have fewer dissatisfied customers. From the crosstabulation alone, it's impossible to tell whether these differences are real or due to chance variation. Check the chi-square test to be sure.