To run a Crosstabs analysis, from the menus choose:

Analyze
Descriptive Statistics
Crosstabs...

Select Store as the row variable.

Select Service satisfaction as the column variable.

Click Statistics.

Select Chi-square, Contingency Coefficient, Phi and Cramer's V, Lambda, and Uncertainty coefficient.

Click Continue.

Click OK in the Crosstabs dialog box.

These selections produce a crosstabulation table, a chi-square test, and nominal-by-nominal measures of association for Store by Service satisfaction.